Senior Customer Service Representative

Employer Industry: Insurance Services

• Salary up to $66,400
• Eligible for a performance-based incentive plan with a target earning opportunity of 5% of base compensation
• Comprehensive healthcare coverage and multiple 401(k) savings plan options
• Generous paid time off, including 12 paid holidays and volunteer time off
• Opportunities for professional development, including tuition reimbursement and training support
• Supportive work environment focused on making a difference in customers  lives

• Answer inbound calls from policyholders and their representatives regarding Long Term Care policies
• Review, analyze, and process customer transactions to ensure timely resolution
• Navigate multiple systems while interacting with customers to provide accurate information
• Champion the customer experience through ongoing education and support
• De-escalate challenging situations by analyzing issues and collaborating with partners

• Strong customer service skills with at least 2 years of experience, preferably in a call center environment
• High school diploma or military experience
• Ability to successfully complete virtual training, including being on-camera and actively participating
• Proficient with Microsoft Office applications, including Outlook, Teams, Word, and Excel
• Clear verbal and written communication skills, with the ability to explain insurance products and benefits

• Associate or Bachelor’s Degree
• Prior experience in the insurance industry
• Familiarity with HIPAA requirements

#Insurance Services #Customer Service #Remote Work #Career Growth #Employee Benefits

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