Remote Customer Service Representative

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse clients. With a commitment to excellence and innovation, we serve as a trusted partner across multiple industries.

We are seeking a dedicated, customer‑focused remote Customer Service Representative. In this role, you will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. Excellent communication skills, a problem‑solving mindset, and the ability to thrive in a high‑energy setting are essential.

To be considered, complete a full application on our careers page, including screening questions and a brief pre‑employment test.

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade products.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction to the managerial team appropriately.
• Ensure first‑call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• Authorized to work in the country of employment.
• Willing to submit up to a Level II background and/or security investigation with fingerprint; job offers contingent on results.
• Willing to submit to drug screening; job offers contingent on results.

This job operates in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. They may be required to move about the office, reach in any direction, lift or transfer objects, and exert force up to forty (40) pounds.

We offer competitive starting compensation based on experience, along with a variety of benefits and incentives to support and reward our team members.

• Paid Time Off (PTO) and paid holidays.
• Incentives & rewards through contests with cash bonuses and prizes.
• Health benefits:
  
  comprehensive medical, dental, and vision coverage after 60 days (full‑time); all employees eligible for MEC plans after 30 days.
• Retirement savings programs where available.
• Short‑term disability coverage.
• Life insurance options.
• Supplemental insurance for accident and critical illness.
• Career growth through internal promotion opportunities.
• Paid training opportunities.
• Casual dress code.

MCI embraces differences and fosters a workplace free from discrimination. All employment decisions are based on merit and qualifications. MCI will not tolerate discrimination or harassment on any protected characteristic and will provide reasonable accommodations as required by law.

Consistent with the ADA, MCI provides reasonable accommodations when requested by qualified applicants or employees with a disability, unless causing undue hardship.

Seniority level: Entry level

Employment type: Full‑time

Job function: Customer Service