Remote Roadside Assistance Bilingual

Remote Roadside Assistance Bilingual

This is a remote position.

• 24/7 service of inbound calls for roadside assistance and other service requests from clients’ customers and/or client account representatives.
• Providing assistance for items such as a vehicle that won’t start, flat tire(s), keys locked inside a car, vehicle out of gas, vehicle in an accident.
• Placing outbound calls to the list of clients’ service providers to secure appropriate towing assistance.
• Possible outbound calls to client, clients’ customers, and/or client account representatives for status and clarification.
• Transferring inbound or outbound calls to other client‑designated internal support departments or client account representatives.
• Outbound coordination with client’s service providers and follow‑up calls for clarification or additional services.
• Probing to identify the needs of the customer based on the vehicle’s inoperable situation.
• Identifying the customer’s location using Google Maps and other client tools.
• Providing policy coverage details based on the specific client program.
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program.
• Providing status updates to customers calling after the initial request for assistance was processed.

• Fluent in Spanish and English.
• Great communication skills.
• USB hardwired headset with phone‑quality audio required.
• Must maintain Windows 11 fully patched with no pending updates.

Entry level

Contract

Customer Service

Consumer Services

Remote Roadside Assistance Bilingual jobs in Decatur, GA
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