Member Service Representative- Seasonal

Member Service Rep - Seasonal (Summa Care, Akron, OH)

Full‑Time / 40 Hours / Days. Temporary Position. Remote after training.

Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs.

• High School diploma or GED;
  College experience preferred

• More than 1 year of experience performing same or similar responsibilities. Relevant experience includes:
  Customer service including call‑center or administrative support experience and background in Medicare and/or health insurance strongly preferred.
• Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows.
• Communicate effectively with others through written and verbal means.
• Facilitate working in Windows, and with organizing computer based information.
• Balance need for decisive, professional demeanor with warm, non‑confrontational customer‑first attitude. Project empathy, confidence, proper tone, and service‑oriented attitude over the telephone.
• Operate standard office equipment such as a personal computer and headset; adept keyboarding and computer skills, including wifi, VPN access, and audio controls.
• Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations.
• Organize and manage time in order to complete tasks within designated time frames in fast‑paced environment.
• Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures.
• Ability to maintain confidentiality of member health information and business information.
• Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment.
• Level of Physical Demands:
  Sit for prolonged periods; bend, stoop, and stretch; lift up to 20 pounds; manual dexterity to operate computer, phones, and standard office machines.

Veterans/Disabled

$15.96/hr – $25.00/hr

• Basic Life and Accident Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay