Remote Customer Care Representative – Hulu Billing & Account Changes

Job Summary

Hulu is seeking a dedicated and empathetic Remote Customer Care Representative to join our support team, focusing on Billing & Account Change inquiries
. In this role, you will be the first point of contact for Hulu subscribers, helping resolve billing issues, updating account information, and providing personalized assistance to ensure a smooth and satisfying user experience. You will be an advocate for Hulu's core value—customer obsession—while navigating sensitive billing topics with professionalism, clarity, and care.

• Respond promptly to incoming billing and account-related inquiries via phone, chat, or email.

• Assist subscribers in updating payment methods, handling failed transactions, and understanding billing cycles.

• Troubleshoot and resolve account access issues and subscription changes (cancellations, upgrades, downgrades).

• Escalate complex issues to appropriate internal teams while ensuring customer concerns are properly followed through.

• Maintain accurate records of all customer interactions using Hulu's CRM tools.

• Educate customers about Hulu's features, offerings, and policies to promote understanding and satisfaction.

• Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.

• Stay updated on Hulu's products, pricing, promotions, and technical updates.

• Excellent verbal and written communication skills.

• Strong problem-solving and critical-thinking ability.

• Ability to maintain a positive, patient, and professional tone even under pressure.

• High attention to detail and accuracy when processing billing information.

• Proficient in using customer support software, CRM tools, and live chat/email platforms.

• Ability to handle confidential customer information responsibly.

• Comfortable working independently in a remote environment with minimal supervision.

• Minimum 1 year of experience in customer service, preferably in a remote or contact center environment.

• Previous experience dealing with billing systems or subscription-based services is a strong plus.

• Experience working in a high-volume customer support team is advantageous.

• Flexible shifts available, including mornings, evenings, weekends, and holidays.

• Ability to work 5 days a week (40 hours) with scheduled off days.

• All shifts are remote and require a stable internet connection and quiet workspace.

• Deep understanding of customer service best practices.

• Familiarity with streaming services, subscription models, and account lifecycle management.

• Ability to multitask across systems, manage time efficiently, and prioritize tasks.

• Strong emotional intelligence and conflict-resolution capabilities.

• Willingness to adapt quickly to changes in product or policy.

• Competitive hourly rate with opportunity for overtime pay.

• Fully remote position – work from the comfort of your home.

• Medical, dental, and vision insurance.

• Paid training and continuous development programs.

• Generous paid time off (PTO), holidays, and sick leave.

• Employee discounts and access to Hulu's streaming service.

• Opportunities for internal promotions and career growth.

At Hulu, we do not just stream shows—we stream possibilities. As a part of The Walt Disney Company, you will be part of a dynamic culture where innovation, creativity, and teamwork are celebrated. We care deeply about our people and our subscribers. If you are looking for a role where you can truly make a difference from your home while supporting millions of users around the globe,
this is the opportunity for you
.

Ready to bring your customer service skills to Hulu?
Click the Apply Now button on our careers page, complete the application form, and upload your updated resume. Shortlisted candidates will be contacted for an initial virtual interview.