Work From Home Call Center Sales

Join to apply for the Work From Home Call Center Sales role at MCI
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This Work From Home role supports customer service, technical support, and customer sales interactions. This position involves interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Application details:
No Resume Required, Entry-Level

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Adequately escalate customer dissatisfaction with managerial team
• Ensure first-call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

• Pay Type:
  
  Hourly + Bonus
• Benefits and perks include:
  Paid Time Off (PTO) and paid holidays, medical, dental, and vision coverage after 60 days for full-time employees, MEC medical plans after 30 days, retirement savings, disability insurance, life insurance, supplemental insurance, casual dress code, and opportunities for career growth and paid training.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes (electronics, vacations, and more).

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may move about the office to accomplish tasks; reach in any direction;

raise or lower objects; move objects; hold onto objects; and exert up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. For accommodations, please contact Human Resources.