Strategic Customer Success Account Manager

Overview

Employer Industry: E-Signature and Agreement Management Solutions

• Opportunity for career advancement and growth within the organization
• Work remotely from a designated location, offering flexibility
• Engage in meaningful work that drives customer success and satisfaction
• Collaborate with a supportive team dedicated to customer value and innovation
• Contribute to a company with a strong commitment to trust and equal opportunity

• Manage a portfolio of accounts, focusing on customer renewals and driving growth
• Develop and implement effective customer success strategies to enhance client value
• Conduct regular business reviews to ensure customer alignment with their objectives
• Collaborate with internal teams to create growth and risk mitigation strategies
• Serve as the primary contact for customer escalations and support

• 8+ years of experience in Sales, Renewal Management, Account Management, or Customer Success within SaaS
• Proven history of success in quota-carrying roles and meeting key performance indicators
• Experience with deal negotiation cycles and a track record of successful outcomes
• BA/BS degree or equivalent work experience
• Strong written and verbal communication skills

• Demonstrated strong contract negotiation skills with timely completion of agreements
• Experience in supporting customer adoption and acting as a change agent
• Ability to engage in strategic conversations with executive-level customers
• Familiarity with Salesforce for account and customer management
• High level of organization and prioritization skills, with an ability to adapt to changing priorities

#E-Signature #Customer Success #Remote Work #Career Growth #SaaS

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.