Customer Service Representative Spanish Bilingual - Insurance

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AAA Auto Club Enterprises is hiring full‑time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry‑leading Insurance Call Center team. If you’re passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

• Starting Pay: $24.00 – $26.00/hour
• Bilingual Fluency:
  English/Spanish fluency assessment provided
• Location Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
• Remote Training
  
  Schedule:
  
  Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable).
• Remote Work Schedule (Post‑Training):
  Full‑time (40 hours per week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday‑Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call centre experience preferred)
• Bilingual skills in English and Spanish, are required.
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can‑do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programmes
• Wellness programme
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organisation is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long‑standing reputation since 1902, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

• Entry level

• Full‑time

• Other

• Insurance

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