Customer Service​/Tech Support Rep; Tech Products, Bilingual: English​/Spanish – Remote

Employer Industry: Technology Services

• Salary up to $18.31/hr
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, vision insurance, 401(k) retirement plan, and paid time off
• Access to daily pay option, allowing early access to your earnings
• Supportive culture with programs focused on diversity, equity, and inclusion

• Provide exceptional customer service and technical support for client products and services
• Handle inbound customer inquiries using a call flow guide in the customer's preferred language
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Document and track customer interactions in databases
• Maintain a strong knowledge of client products, such as smartphones, tablets, and computers

• Fluency in both Spanish and English (reading, writing, and speaking)
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to build customer relationships
• A quiet, distraction-free workspace and reliable high-speed internet connection

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills
• Eagerness to learn new technologies
• Ability to work flexible hours, with schedule changes based on performance

#Technology Services #Customer Support #Remote Work #Career Growth #Bilingual Jobs

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.