Call Center Agent - Work From Home Houston, TX

Call Center Agent - Work From Home job at Tobias Solutions. Houston, TX. This is a remote position.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand their calls' reasons, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

• Answer calls to clients to address needs, complaints, or issues with products or services.
• Respond efficiently and accurately to callers, explaining possible solutions, ensuring clients feel supported and valued.
• Actively listen, confirm or clarify information, diffuse angry clients.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
• Make sales or recommendations for products or services that suit the client's needs.
• Participate in training and learning opportunities.
• Adhere to all company policies and procedures.

Here's what to know...

• PAID TRAINING
• Once in production, pay is twice a month.
• Dial pad headsets and Ooma phone adapters are needed.
• Must have internet service and a working computer.
• Pay is $10.50/hr up to $17.00/hr with STAR incentives (depending on the program).
• Minimum weekly work hours are 15, maximum hours up to 60 per week.
• Choose your schedule after certification.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

What you need...

• A quiet and secure work environment during working hours
• A USB headset
• High-speed internet such as Cable, Fiber Optic or DSL
• A minimum of 10 Mbps download and 3 Mbps upload speeds
• An up-to-date computer with at least 8GB of RAM
• Windows 10 or Windows 11 Home, Pro or Pro for Workstations or higher
• Compatible webcam (some client programs)