Remote Call Center Representative

Account Services Representative:

Start date:

02/02

Training schedule: 9:00am-5:30pm (Mon-Friday)

Normal schedule after training: start times between 11:00am-1:30pm FLEX schedule. Must be available to work either every Saturday or every Sunday.

• 100% REMOTE
• All team members must reside within a 60‑mile radius of the local Training Hub in Sandy Springs, Georgia.
• Cannot use satellite, hot spots, wireless point‑to‑point, extenders, Wi‑Fi, or pay‑per‑data services.
• Minimum of 50 Mbps download speed and 25 Mbps upload speed.
• Ethernet connection is required.
• Workstation must be within 8‑12 feet of modem/router; must be plugged directly into the router with cables provided by the company. Two ports are needed for one workstation setup.
• A desk must have adequate space for two monitors, a phone, keyboard and mouse, and be free of distractions.
• Previously established/high‑speed internet connection (non‑satellite) which is not public or shared; the client will not provide it or reimburse for it.

• Training is Monday‑Friday, 9:00am‑5:30pm EST (15 working days: 11 days of trainer‑led instruction, 4 days of field exercises on the phone).
• After training, a two‑week nesting period will occur onsite with daily one‑hour debriefs and additional guidance.
• After nesting, you will work your assigned shift (Mon‑Sat or Sun‑Fri) and meet teleworking guidelines, including satisfactory performance & attendance.
• Candidates must complete Bridge training, attend scheduled sessions, and maintain attendance/performance standards.

• Mon‑Sat Flex schedule with start times between 11:30am‑1:30pm EST. Candidates must be open to working the weekend (Saturdays OR Sundays).

• Ensure account and member security by identifying red flags and safeguarding member assets and information.
• Provide account information and perform basic account transactions.
• Route members to the appropriate departments.
• Provide account balances and review transactions on member and business accounts.
• Transfer funds on member and business accounts to other members or financial institutions.
• Open new accounts and educate members on products and services that best meet their needs.
• Enroll members in online and mobile banking; provide guidance related to these services.
• Order debit cards for new and existing members.
• Research debit card transactions, handle limit increases, and respond to lost, stolen, or misplaced debit card queries.
• Submit disputes for unauthorized electronic checks.
• Release Direct Deposits.
• Perform complex account transactions such as account shutdown and stop payments on checks.

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal & written communication skills; professional phone voice.
• Proficiency with computers and strong typing skills.
• Ability to ask probing questions and diffuse tense situations when needed.
• Strong time‑management and decision‑making skills.
• Adaptability and accountability.

• Representatives will receive their schedule two weeks ahead of time and will only be scheduled five days a week, but must be flexible.

Contract to Hire position based out of Sandy Springs, GA.

• Pay range: $19.50‑$19.50/hr.
• Benefits (subject to eligibility and specific election) may include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Sandy Springs, GA.

Position anticipated to close on Jan 6, 2026.

TEKsystems, an Allegis Group company, is a leading provider of business and technology services. We help clients activate ideas and solutions to transform their businesses and offer a range of solutions across North America, Europe, and Asia.

TEKsystems is an equal opportunity employer. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.