Associate, Payroll Client Services

Why consider this job opportunity:

• Annual salary range of $28,000 — $32,000 USD
• Opportunity for career advancement within a fast-paced, innovative company
• Fully remote work environment allowing flexibility in your schedule
• Comprehensive benefits including flexible paid time off, mental health support, and stock options
• Supportive and collaborative atmosphere that values innovation and teamwork
• Access to continuous learning opportunities and mentorship programs

• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment
• Handle payroll inquiries, providing clear and prompt support on topics such as payslips and tax documentation
• Manage live messaging channels to support employees in real time, escalating issues when necessary
• Maintain organized ticket documentation, ensuring all interactions and resolutions are logged accurately
• Collaborate with Payroll Specialists and Operations teams for smooth issue resolution and process improvement

• General knowledge of payroll practices and country-specific regulations
• Experience handling high volume payroll queries and using payroll tools or systems
• Strong focus on customer service with the ability to provide empathetic and timely responses
• Solid investigative skills to identify and resolve payroll-related issues
• Fluent in English, both written and verbal communication skills

• Experience working remotely is considered a plus

#Human Resources #Payroll #Remote Work #Career Development #Customer Service

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