Remote Energy Efficiency Customer Support Specialist

Remote Energy Efficiency Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

• Medical, Dental, and Vision Insurance and a company‑paid health‑care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – benefits to help you manage daily responsibilities
• Access to on‑demand training courses to advance further in your career

This remote position can be located anywhere where posted. We are an inbound contact center helping utility customers save money, make their homes more energy efficient, and improve our climate through change.

The role is not a typical call‑center job. You will handle a wide variety of customer interactions, each focused around energy efficiency. You’ll support multiple programs using multiple platforms, offering customer service, visit scheduling, enrollment, education, tech support, online support, and status updates. Each call may involve a different utility customer and require a different service. The scripts vary: verbatim, talking points, or simple usage guides.

Some programs also include chat or email interactions.

• Handle inbound or outbound voice calls
• Navigate programs and scripts accurately
• Provide support for customer and technology inquiries
• Maintain a committed schedule with set lunches and breaks
• Track and appreciate goals and performance metrics

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• Excellent attendance and punctuality record
• Capable of thriving in an intensive environment, juggling customer support while navigating multiple platforms simultaneously
• Minimum 6 months of previous experience within a customer‑facing environment (call‑center inbound/outbound sales preferred)
• Sales‑oriented with a focus on customer service satisfaction
• “How can I help you?” attitude

• Company provides laptop, software, and all necessary equipment
• Home Internet:
  Minimum 10 Mbps upload, 20 Mbps download, 99 % latency. Must be able to hardwire internet and plug directly into router.
• Dedicated home office space free of personal disruptions
• Two power connections
• You must be on the phone throughout the entirety of your shift – no flexibility to answer the door or provide on‑call care during scheduled work hours

$17 per hour plus a $65 per month internet stipend.

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, and certain degrees and certifications (e.g. JD/technology).

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre‑employment checks.

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.