Associate Customer Success Manager Tax

Employer Industry: Legal and Business Information Services

• Salary up to $130,000
• Flexibility with remote work options and supportive work-life balance policies
• Comprehensive benefits package including paid leave, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Collaborative and inclusive company culture recognized for its commitment to diversity and belonging
• Chance to contribute to meaningful social impact initiatives in the community

• Manage post-sale relationships for a portfolio of smaller accounts to ensure customer engagement and value realization
• Drive product adoption and satisfaction through proactive customer engagement and regular check-ins
• Monitor customer health and usage trends to identify potential risks and opportunities for improvement
• Collaborate with internal teams to address customer issues and support renewal processes
• Maintain CRM and Customer Success tools for visibility and accountability in customer interactions

• Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
• 1-3 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
• Proficiency in CRM and Customer Success platforms
• Strong organizational skills to manage a high-volume book of business effectively
• Excellent communication skills to foster trust and build relationships with customers

• Experience with data-informed strategies to guide customer engagement
• Demonstrated ability to collaborate effectively with cross-functional teams
• Passion for continuous learning and process improvement in customer success

#Customer Success #Career Development #Remote Work #Inclusive Culture #Social Impact

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