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Customer Success Mgr./ CSM HelpDesk/Support

Head of Global SaaS Customer Success

Remote / Online - Candidates ideally in
Needham, Norfolk County, Massachusetts, 02492, USA
Listing for: IDG
Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 95000 - 109000 USD Yearly USD 95000.00 109000.00 YEAR
Job Description & How to Apply Below
A leading market research firm located in Needham, MA is seeking a Manager Customer Success. This role involves managing a team of Customer Success Managers while engaging with IT Supplier clients to enhance user adoption and satisfaction. The position requires 6+ years in customer success or account management, strong leadership skills, and excellent communication abilities. Expected salary is between $95,000 and $109,000 with a comprehensive benefits package.

Remote work is also available in approved locations.
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