Intuit Customer Service

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit Turbo Tax for the tax season. Agents will serve customers by providing product and service information and resolving product and service issues.

• Interact with Turbo Tax customers via phone, focusing on tax-related questions, data entry, and navigation.
• Research, analyze, and determine appropriate actions for Turbo Tax customers.
• Be a positive representative for Intuit and Turbo Tax; approach customer interactions with care and empathy.
• Explain how to use Turbo Tax accurately and resolve customer inquiries on the first contact.
• Provide quality customer service, troubleshooting, and resolving advanced technical inquiries.
• Act as a technical resource to help customers resolve device and equipment problems.
• Support customers via phone and/or Smart Look one-way video and screen share technology.

• At least 1 year of experience in a call center, retail, or helpdesk environment.
• Excellent technical and customer service skills with a passion for delivering the best customer experience.
• Extensive experience with Windows OS, web browsing, email, and various software applications.
• Ability to troubleshoot and resolve advanced technical inquiries effectively.
• Ability to navigate menus and options on desktop devices while verbally describing actions to customers.
• Excellent written and verbal communication skills and phone etiquette (clear, crisp speech).
• Strong active listening skills to accurately paraphrase customer conversations.
• Ability to begin servicing the program immediately after certification, for a period of 90 days, and meet minimum service requirements.