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Remote Postmortem & Escalations Analyst

Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Cognizant
Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 65000 - 72800 USD Yearly USD 65000.00 72800.00 YEAR
Job Description & How to Apply Below
A leading global professional services company is looking for a Postmortem Analyst to join their Executive Customer Relations team in Nashville, Tennessee. The role focuses on analyzing escalations and improving customer experience. Candidates should possess over 5 years of customer service experience, problem-solving skills, and strong communication abilities. The position offers a competitive salary ranging from $65,000 to $72,800 annually, along with comprehensive benefits including medical insurance and a 401(k) plan.
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