Customer Service Representative - Lake Forest, IL

Customer Service Representative - Lake Forest, IL

Location: LAKE FOREST, IL, US,

Work Location Type: Hybrid

About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

Compensation: This position is hourly. Pay starts at $18.25/hour with three automatic raises in 12 months bringing your pay to $19.45/hour.

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We’re hiring full‑time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast‑paced, high‑volume environment, we want to hear from you.

You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in January 2026
. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.

Enjoy your weekends off! We’re currently hiring for the 8:30 a.m. – 5:00 p.m. shift, Monday through Friday
.

Our comprehensive 8‑week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00 a.m. – 4:30 p.m. at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will:

• Learn to navigate our systems, software programs, and internal processes.
• Build the core service skills you need, including:
• Critical thinking.
• Effective communication.
• Technical agility.

After the successful completion of training, eligible team members can transition to a flexible hybrid work model:

• ✔ 3 days onsite / 2 days remote (with the option to change your WFH days weekly).
• ✔ Earn the opportunity to become voluntarily remote based on performance after 6 months.
• ✔ Eligible to bid for alternate shifts after 6 months.
• ✔ You also have the option of working in the office up to 5 days a week.

Grainger will provide all equipment needed to work from home.

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact, and can continue to learn, grow and realize their full potential.

• Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency.
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries.
• Assist customers with order…