Remote Customer Service Representative

Join to apply for the Remote Customer Service Representative role at Annuity Health, LLC

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients, working in a fast-paced call center environment.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.

• Provide exceptional patient service in the name of the client.
• Contact patients via telephone to collect payment on medical bills.
• Communicate accurate information to patients in a clear, concise and professional manner.
• Review patient accounts and documents patients’ interaction and feedback.
• Negotiate appropriate and reasonable payments with customers.
• Setup patient payments via check, electronic transfer or credit card.
• Understand and comply with all policies and procedures.
• Meet or exceed established goals.
• Work closely with team leads, management and client to resolve disputes and ensure patient satisfaction.
• Perform all other duties as assigned by management.

• Customer/Client Focus.
• Communication Proficiency.
• Confidentiality/Integrity.
• Teamwork Orientation.
• Basic computer skills necessary.

• Customer service experience preferred.
• Prior medical billing or healthcare revenue cycle experience strongly preferred.
• High school diploma or General Education Development (GED) Certificate required.
• One to two years of college preferred.

Annuity Health offers its employees excellent benefits including:
Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Range: $16.00 to $23.00 per hour.