Customer Support Representative

Overview

Join to apply for the Customer Support role at Connecteam
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Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

As a Customer Experience Advocate you will be part of a team, dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction. You will communicate with our clients by taking care of incoming tickets and prioritizing effectively to ensure clients get the best service.

Working hours will be 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.

• Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
• Delivering fast service while maintaining a high performance level.
• Educating the clients on the best practices in Connecteam according to their business needs.
• Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
• Superb written and verbal communication skills.
• Service-oriented personality with a can-do attitude and strong problem-solving skills.
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment.
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
• Positive attitude, empathy, and high energy!
• In dependency and time management skills.
• Ability to work remotely from Mon-Fri - must.

• Remote working model.
• Comprehensive Training & Development, including a structured onboarding process that will bring you up to speed on everything you need to know. This will give you a solid platform to launch your career from.
• Mac laptop and any necessary equipment to ensure you have the tools you need to excel.

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.

Salary range: 50K-60K

We are accepting applications from employees working in the following states:
Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Joining Connecteam Is The Smart Move:
We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. We make an impact on our customer s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.

Our product offers them an effective and affordable solution to run their business. We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. We have fun! From weekly happy hours to holiday parties, we always enjoy each other s company. Connecteam is like one big, happy family!

Everyone is welcome. We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.