Temporary Customer Service Guide - Remote

Temporary Customer Service Guide – Remote

Posted 2 days ago. Be among the first 25 applicants.

About Guidehealth

Guidehealth is a data‑powered, performance‑driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely‑embedded Health guides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.

Job Description

We’re looking for Customer Service Guides who are tech‑savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.

Responsibilities

• Serve as the first point of contact for members and providers, handling 30–40 calls per day and managing chats, texts, emails, video, and co‑browsing.
• Navigate multiple systems and balance several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.
• Answer client and provider questions including, but not limited to, claims payment, status, coverage information, benefits, eligibility, and provider location.
• Educate customers on their plan and encourage use of digital tools.
• Interpret client health plan protocols and review claims status.
• Ensure accurate and complete call documentation and maintain a high level of professionalism.
• Safeguard privacy at all times, strictly following HIPAA and confidentiality standards.
• Document thoroughly, take ownership of issues, and follow through until every customer feels heard and supported.

Qualifications

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Associate or Bachelor’s degree, or recent work toward a degree is preferred.
• Prior experience working across multiple customer service channels (calls, chat, text, email).
• Tech‑savvy with the ability to learn and pivot quickly across multiple systems.
• Strong communication, listening, and problem‑solving skills.
• Calm, professional presence in high‑volume situations, with empathy as a core strength.

Schedule

• Core business hours:
  Monday–Friday, 8:00 AM to 6:00 PM (Central Time).
• This is a temporary 12‑week role, 40 hours per week.

Remote Work Technical Requirements

• Own reliable high‑speed internet (minimum 100 Mbps download, 10 Mbps upload).
• Ability to conduct video calls with camera.
• Secure home workspace and ability to connect to internal and external systems.

Compensation

Base pay range: $21.00 to $22.00 per hour, paid biweekly. Final base pay decisions depend on skill set, years of relevant experience, education, location, and licensure/certifications.

Benefits for Full‑time Employees (30+ hours per week)

• Work from Home: fully remote.
• Medical, Dental, and Vision plans.
• 401(k) plan with 3% employer match to your 6% contribution.
• Life and Disability insurance; voluntary life options.
• Employee Assistance Program (EAP).
• Paid time off plans.
• Paid parental leave.
• Professional development resources.

Commitment to Equal Opportunity Employment

Guidehealth is an equal opportunity employer. We accept employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws.

Protection

of Patient and Company Data

All employees follow security policies and procedures to protect PHI, PII, and Guidehealth intellectual property. Responsibilities for any security‑specific roles will be further defined by the hiring manager.

Additional Information – Base Pay

Base pay range for this role is between $21.00 to $22.00 per hour, paid biweekly.

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