Customer Service Rep – Financial; Remote

Customer Service Rep — Financial (Remote)

Location:

United States Of America

Language:
English

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The Customer Service Rep — Financial (Remote) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients’ products and/or services.

We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

As a remote Customer Service Rep — Financial you will:

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a smile.

Qualifications:

• 6+ months of customer service experience.
• Open availability.
• A high school diploma or GED.
• A quiet, distraction-free home environment.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing.
• High-speed internet and a smartphone.
• Must reside in the United States with a valid U.S. address.

Benefits for eligible U.S. employees:

• The base salary range is $15–$17/hour. Pay will not be below applicable minimum wage. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• Daily Pay enrollment option.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Health and wellness programs.
• Mentorship programs.
• Work-from-home convenience.
• Programs and events that support diversity, equity, inclusion, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more.

We provide extensive training, technology, and ongoing support to help you succeed and grow in your career. About 80% of our managers and leaders were promoted from within.

If you are ready to deliver outstanding customer service experiences as a remote representative, we encourage you to apply today.