Work at Home Customer Service Agent (Full-Time & Part-Time) (AR)
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Remote Work-at-Home
Full-Time & Part-Time
Hourly + Bonus
REMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
No Resume Required, Entry-Level
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best‑in‑class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Key Responsibilities- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problem solving and effective call handling
MCI provides all new employees with world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow‑up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi‑task, stay focused and self‑manage
- Strong team orientation and customer focus
- The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
- Paid Time Off – Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards – Participate in daily,…
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