Customer Service Representative - Mandarin; Work from Home

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME
. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls
. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Proficiency in Mandarin (spoken and written) and English
  .

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

• Strong communication and problem-solving skills.

• Ability to handle multiple tasks and work under pressure.

• Flexibility to work on rotational shifts
  , including weekends and public holidays.

• Willing to work night shift

What We Offer

• Competitive salary and benefits package.

• Paid training and career development opportunities.

• A supportive and diverse work environment.

• Opportunities to grow within the company.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.

• Provide accurate information, solutions, and assistance to customers.

• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.

• Document customer interactions and update records in the system.

• Escalate complex issues to the relevant teams when necessary.

• Work closely with team members and supervisors to achieve performance targets and service level agreements.

• Maintain a positive and customer-first attitude at all times.