Bi-lingual Healthcare Customer Service Rep - Remote

Why consider this job opportunity

• Competitive wages and full benefits, including medical, dental, vision, and 401k
• Paid training and paid time off
• Opportunity for career advancement, as exemplified by the Chief Client Officer's journey from agent to executive
• Work in a collaborative and engaging environment with diverse interactions
• Flexibility of working from home, allowing for a balanced work-life integration
• Employee wellness and engagement programs to support personal and professional growth

• Field customer inquiries in both Spanish and English, providing innovative responses to questions, issues, and concerns
• Connect with customers via phone, email, chat, and social media to resolve inquiries
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes
• Meet sales objectives as defined by the employer

• What is Required (Qualifications):
• Bilingual in Spanish and English
• Minimum of 6 months of customer service experience
• At least 18 years of age
• High School Diploma or GED
• Ability to type a minimum of 25 words per minute

• 6 months of call center experience
• 6 months of sales experience
• Comfort with desktop computer systems and Windows operating systems
• Ability to work independently and remain composed under pressure
• Superior negotiating skills

#Digital Business Services  #Customer Service #Work From Home  #Career Advancement #Bilingual Opportunity

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