Customer Service​/Tech Support Rep; Tech Products, Bilingual: English​/Spanish – Remote

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary of up to $18.31/hr
• Opportunity for career advancement and personal development within the organization
• Work from home convenience with a supportive and inclusive culture
• Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
• Daily Pay enrollment option for early access to your earnings
• Engaging company events that promote diversity, equity, and inclusion

• Serve as the primary contact for customers, providing exceptional service and technical support
• Assist customers in both English and Spanish, following a call flow guide
• Troubleshooting and resolving technical issues related to various client products
• Maintain accurate records and documentation in databases
• Stay knowledgeable about client products, including smartphones, tablets, and computers

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong problem-solving skills and computer navigation proficiency

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and adapt to changing schedules
• Experience in a fast-paced work environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.