Support Specialist; Texas

Support Specialist (Texas)

Join the Support Specialist role at Odyssey
. You will provide exceptional service to parents, students, school administrators, and vendors. The role focuses on handling customer inquiries, resolving issues, and ensuring a positive experience.

$15.00/hr - $18.00/hr

Odyssey enables access to high-quality education across the U.S. through Education Savings Accounts (ESAs) and microgrant programs. Odyssey’s technology powers programs that support more than 140,000 students and provide more than $400 million in state funding.

Texas is adopting education savings account program TEFA. As a Support Associate, you will be the frontline customer support team. You will handle inquiries, resolve issues, and maintain communication with users.

• Respond to inquiries via phone, email, SMS, and chat promptly and professionally.
• Resolve customer issues and complaints, escalating complex cases as needed.
• Provide accurate information about Odyssey’s services and programs.
• Maintain detailed records of interactions and transactions.
• Collaborate with team members to improve processes and enhance the customer experience.
• Participate in training and development to enhance your skills.
• Meet performance targets and contribute to team goals.
• Stay up-to-date with company policies and product knowledge.

• Must reside in the state of Texas.
• Zendesk experience is required.
• 1+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a positive attitude and professional demeanor.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and tools.
• Fluent in English; additional fluency in Spanish preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

• This role is a remote position for candidates located in the state of Texas, U.S.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process.

Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.

Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well‑capitalized with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.