Customer Service Agent

Responsibilities

• are in contact with our customers and carry our customer philosophy out into the world. In the b2b sector, our service is provided from professional to professional.
• take care of enquiries as they arise. You record, process, maintain and prioritise them at the service desk.
• keep an eye on the service level agreements.
• act as an interface between our development department and our customers.

• have gained initial experience in the IT industry or have a lot of IT affinity, which makes a lateral entry possible.
• demonstrate a high level of customer orientation, professional demeanour, strong communication skills, empathy and commitment.
• are familiar with the use of JIRA and JIRA Service Desk.
• have a very good command of German and are also used to communicating in English.
• are an open-minded and team-oriented person who is keen to learn new things and constantly develop.
• are characterised by an independent, process-oriented way of working.

• work with team spirit instead of hierarchy.
• offer a varied project routine and new challenges.
• stand for an open corporate culture.
• offer training opportunities that keep you up to date and fit for the future.
• enable you to work from home within Germany.
• show our employees the appreciation they deserve.

About Us

At Information Design
, we pursue a clear mission: to help aviation companies unlock the full potential of their data. We transform complex data into meaningful insights – forming the foundation for smart decisions, efficient processes, and sustainable innovation. For over 25 years, we have driven the digital transformation of aviation with passion and pioneering spirit – together with our strong team, based in Frankfurt.

Mid-Senior level

Full-time

Customer Service

Software Development

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