Finance Customer Service Team Lead; Call Center Supervisor

Join to apply for the Finance Customer Service Team Lead (Call Center Supervisor) role at CRH Talento en IT

This range is provided by CRH Talento en IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The salary range is from $25,000 to $28,000.

• Lead a customer service team, ensuring performance goals related to customer experience, quality, and productivity are met.
• Provide coaching and support to representatives on inbound calls and chats.
• Monitor client interactions to improve the customer experience and build lasting relationships.
• Empower representatives to resolve customer needs independently.
• Guide and coach the team on researching and correcting misapplied payments or balance disputes.
• Investigate and coach on past due account discussions and arrangements.
• Execute strategy to deliver on key performance indicators (KPIs) and maintain productivity levels.

• Proven experience as a team leader (1-2 years minimum).
• Bachelor’s degree is required.
• Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language.
• A strong customer service mindset.

• This is a full-time, 48-hour per week role.
• Hybrid work model: 4 face-to-face days (Naucalpan), working from home on Fridays and Saturdays (two Saturdays per month).
• Candidates must be flexible to work shifts during our hours of operation:
  Monday-Friday from 7 am to 7 pm CST and Saturday from 7 am to 3 pm CST.
• The salary range is from $25,000 to $28,000.

• 30 days of Christmas bonus
• 100% vacation premium
• Grocery vouchers
• A savings fund
• Major medical insurance
• Life insurance
• A pension plan
• On-site dining
• Parking
• Transportation service

If you are a natural leader with a strategic mindset, we encourage you to apply!

Note:

This position is scheduled to start the second week of October.

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting