Remote Bilingual Customer Support - Cruise Line Client

Work From Home:
Support a Leading Cruise Line Through the Arise® Platform

Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.

One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.

Why explore programs on the Arise® Platform?

• Work from the comfort and convenience of home
• Choose your hours from program availability
• Support well-known client programs remotely
• Avoid commuting-related expenses and save time
• Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

• Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
• Assisting travel agent partners with booking-related inquiries
• Making outbound calls to internal support departments or customers for status updates and clarification
• Transferring calls to appropriate departments or account representatives
• Providing knowledgeable, friendly customer service while navigating multiple systems
• Delivering calm, professional support to diverse callers

What it takes to succeed:

• Full fluency in both English and Spanish (written and verbal)
• Strong communication and listening skills
• Outstanding problem-solving abilities
• Patience, empathy, and a positive attitude
• Ability to remain calm under pressure
• Self-motivation and attention to detail

Additional details:

• Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
• Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
• Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
• All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
• Geographic and time limitations may apply based on client program requirements
• Minimum servicing requirements and other client-imposed requirements may apply
• Additional requirements or continuing certification may be required by some clients

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.