Customer Service Agent Home Inspection ; Remote

Customer Service Agent for a Home Inspection Company (Remote)

We’re seeking a highly motivated and detail-oriented Customer Service Representative to manage the critical scheduling and logistics for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional inspection process.

• Strong spoken and written English skills are mandatory, delivered with a professional and neutral accent.
• Demonstrated experience in scheduling-heavy customer support roles or previous experience in real estate-adjacent support (e.g., property management, title, mortgage).
• The ability to take ownership of complex scheduling issues, think critically to resolve conflicts, and maintain a high level of accountability.
• Experience using and navigating multi-channel communication platforms and CRM tools - prefered Gorgias and Aircall.
• Excellent attention to detail.

Previous experience providing support for home inspection services or related trades.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Promptly and professionally respond to customer inquiries via calls, emails, and text messages.
• Convert incoming service inquiries into confirmed inspection appointments and manage the end-to-end booking process.
• Accurately manage scheduling, calendars, and customer data using proprietary company tools.
• Handle all necessary logistics for property access and inspection, ensuring the process is efficient for all parties.
• Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents.

• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
• Familiarity with softwares such as Gorgias, Ring Central, Aircall and Slack.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Mon–Fri: 9 AM–7 PM EST
Sat: 10 AM–4 PM EST
Subject to change.

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED