Service Delivery Coordinator

Service Delivery Coordinator - Remote

Department:
Service Delivery

Reports to:

Service Delivery Supervisor

The Service Delivery Coordinator is responsible for managing the end-to-end coordination of customer orders, from onboarding through installation. This role involves frequent interaction with customers, internal teams, and contractors to ensure timely and accurate service delivery. The ideal candidate will be detail-oriented, organized, and capable of working independently in a remote environment while maintaining high standards of quality and customer satisfaction.

• Onboard customer orders through scheduling, installation, and completion.
• Conduct inbound and outbound customer interactions using phone, SMS, and email related to scheduling and installs.
• Coordinate creation of work schedules and maintain active work planning via company systems and work tracking methods.
• Navigate multiple systems to track and monitor orders.
• Interface with various levels of internal departments, contractors, and other functional groups to ensure orders flow appropriately.
• Project coordination with different levels of management.
• Maintain regular, consistent, punctual attendance; work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned by management.

The following competencies are required:
Customer Service Excellence, Quality of Work, and Results-Orientation.

• 2 years customer service or equivalent experience in related field.
• 2 years in Telecommunications.
• Strong communication and organizational skills.
• Ability to multitask at a high level.
• Ability to stay focused, be self‑motivated and driven.
• Ability to work independently without constant supervision.
• Complete assigned tasks and projects effectively and within deadlines, maintaining high quality standards.
• Remote workers must meet or exceed productivity expectations while balancing potential challenges of working from home.

• Full-time, remote position; required hours: 8am-5pm (MST) equivalent to 7am-4pm (Pacific) or 9am–6pm (CDT). Work Monday‑Friday with some Saturdays.
• Coordinate customer orders from onboarding through installation.
• Engage in consistent inbound and outbound communication via phone, SMS, and email.
• Coordinate scheduling and installation activities with internal teams and external contractors.
• Utilize multiple systems to track, update, and manage order workflows and service status.
• Collaborate cross‑functionally to ensure orders progress smoothly and meet customer expectations.
• Ensure all assigned tasks and projects are completed accurately, on time, and in line with company standards.
• Work independently with minimal supervision in a fully remote environment.
• Adhere to productivity, quality, and attendance standards.
• Must sit for extended periods while using a computer and telephone.
• Must have a quiet, dedicated home workspace free from distractions and suitable for confidential customer interactions.
• Must have reliable high‑speed internet connection and power source.

• Base pay hourly rate: $21.00 to $26.00 depending on experience.
• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber‑optic based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner, adding jobs, supporting local causes, and improving connectivity for schools and rural healthcare.

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization.

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

• Customer Service Excellence: Employees provide responsive, clear, and professional communication to customers across multiple channels to ensure a seamless order experience from onboarding through installation.
• Quality of Work: Employees with high quality of work demonstrate accuracy and thoroughness. They look for ways to improve and promote quality and apply feedback to improve performance.
• Results‑Oriented: Employees focus on achieving results for the organization or team, routinely achieving goals and moving on to more challenging tasks.

• Entry level

• Full‑time

• Sales, General Business, and Education

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing