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Dutch Speaking Customer Service Online Learning & EdTech Department
Remote / Online - Candidates ideally in
Kentucky, USA
Listed on 2026-01-02
Kentucky, USA
Listing for:
Mercier Consultancy
Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Service Representative to join our Online Learning & EdTech Department. In this role, you will provide exceptional support to our Dutch-speaking customers, helping them navigate our online learning platforms and addressing any inquiries they may have.
Your fluency in Dutch will be critical as you assist students and educators in utilizing our educational technology tools, resolving technical issues, and answering questions about course content and enrollment. As a key member of our team, you will enhance the educational experience for our users and contribute to the overall success of our online learning initiatives.
Responsibilities- Provide high-quality customer service in Dutch through phone, email, and chat regarding our online learning and EdTech services
- Assist customers with inquiries related to course offerings, account management, and technical troubleshooting
- Document customer interactions accurately in our CRM system
- Collaborate with educational teams to address complex inquiry resolution
- Gather feedback from users to help improve our services and platforms
- Stay informed about new features and updates in the EdTech landscape
- Fluency in both Dutch and English, with excellent verbal and written communication skills
- Strong customer service orientation and problem-solving capabilities
- Previous experience in customer service, especially in online learning or the EdTech sector, is preferred
- Ability to manage multiple inquiries and tasks efficiently
- Detail-oriented with strong organizational skills
- Passion for education and a desire to help others succeed in their learning journey
- Familiarity with customer support software and CRM systems is advantageous
- Fully Paid Relocation Package (Flight, Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- And More...
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