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Remote Tier 1 Customer Support Manager – SaaS Operations
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-02
Austin, Travis County, Texas, 78716, USA
Listing for:
Fluke Corporation
Full Time, Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
1) based in Austin, TX. The ideal candidate will lead the frontline team to ensure efficient resolution of customer support cases for various SaaS products. Key responsibilities include managing team performance, driving customer satisfaction, and overseeing case triage processes. Candidates should have 3-5 years of experience in customer support leadership and proficiency with support tools like Zendesk and Salesforce. This role also offers a chance to work in a dynamic environment focused on growth.
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