Client Support Specialist

Client Support Specialist

A successful Client Support Specialist at Kanso Software provides day‑to‑day support for our cloud‑based products, ensuring an outstanding experience for our clients. This role responds to phone calls and support request tickets, collaborates with colleagues to resolve issues, and supports cross‑team communication. Client Support Specialists partner closely with clients and act as liaisons between users, the Kanso product, and our development teams.

Location:

Denver, CO. Hybrid/remote work possible.

Schedule:

9:00 AM–5:00 PM Mountain Time.

• Collaborate with Client Support team members to prioritize, respond to, and follow up on all customer support requests, including phone calls, emails, and Jira Service Desk tickets.
• Apply expert product knowledge and strong problem‑solving techniques to improve the customer experience.
• Write clear, complete, and actionable trouble tickets for escalation, including all required details, documentation, and formatting so others can easily advance the issue.
• Provide customer training via video sessions, phone calls, and written guidance.
• Actively identify and contribute to improvements in internal processes, training materials, and Kanso Best Practices.

• Denver‑based; must be able to commute to the office for training and for ongoing client needs as necessary.
• One year of experience in a customer service or similar role is required.
• Strong written, phone, and video communication skills.
• Demonstrated curiosity, self‑learning habits, and a willingness to extend individual effort toward collaborative problem solving.
• Self‑motivation and the ability to work independently when needed.
• Strong teamwork skills, including engagement, collaboration, and dedication to maintaining a safe and supportive environment for teammates and clients.
• Ability to maintain a customer‑service mindset, empathy, and professionalism — including during moments of frustration.
• Experience working with cloud‑based applications and support management software is highly valued.
• Proficiency with Google Workspace, Microsoft Word, and Excel is required.
• Experience training or teaching others is highly valued.

Pay Range: $50,000–$65,000 annual salary, DOE, plus eligibility for Kanso benefits.

Kanso Software is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, sexual orientation, disability, or any other characteristic protected by law.

Entry level

Full‑time