EverPro - Customer Success Manager, Technical Onboarding; Hybrid, Phoenix AZ

Ever Pro - Customer Success Manager, Technical Onboarding (Hybrid, Phoenix AZ)

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Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically‑tailored, integrated SaaS solutions that help more than 690,000 global service‑based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end‑to‑end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

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We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

Zyra Talk is an AI‑powered communication platform that helps service‑based businesses streamline customer interactions and deliver fast, reliable conversations through intelligent AI and automation. Our voice and chat platform is built to eliminate missed opportunities and unlock revenue for companies in the home services space and beyond.

As a Customer Success Manager – Technical Onboarding, you will play a critical role in ensuring new customers experience a smooth, efficient, and successful launch with Zyra Talk. This position blends customer‑facing communication with hands‑on technical work, including AI testing, prompt refinement, and integration setup.

You’ll be responsible for guiding clients through the onboarding process, configuring their AI systems, verifying accuracy, and ensuring they are fully set up to go live as quickly as possible without sacrificing quality or performance. This is a role that requires quick and efficient communication with customers.

• Serve as one of the primary points of contact for new customers during onboarding, delivering a consultative and polished client experience.
• Conduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy and strong performance before go‑live.
• Configure customer accounts, integrations, and workflows across the Zyra Talk platform. Experience with platforms like Service Titan, Housecall Pro, Service Fusion, and other FSMs is a major bonus.
• Collaborate closely with Product, Engineering, and Customer Success teams to solve onboarding challenges and ensure a smooth technical setup.
• Communicate clearly with clients regarding onboarding progress, configuration decisions, and technical work completed.
• Troubleshoot issues, elevate when needed, and guide customers on best practices that maximize early adoption.
• Maintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverables.
• Drive each account toward a fast, successful, and confident go‑live while ensuring quality and accuracy at every step.

• Minimum of 1‑3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS.
• Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration.
• Excellent communication skills and confidence in client‑facing conversations.
• A methodical approach to testing, quality assurance, and problem‑solving.
• Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy.
• Experience with AI‑driven products, customer communication platforms, or home‑services software is a strong plus.
• Familiarity with CRM systems for tracking.
• Bonus: 1‑3 years of experience in the home service industry.

• Join a fast‑growing AI company shaping the future of customer communication.
• Work on cutting‑edge AI onboarding, model testing, and real‑world prompt engineering.
• Collaborative, supportive team culture with opportunities for growth.
• Competitive salary, benefits, and flexible remote work.

The Ever…