Member Care Consultant - PT

Join to apply for the Member Care Consultant - PT role at Rize Credit Union
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$25.00/hr - $31.00/hr

As a Member Care Consultant, you’ll be the friendly voice and problem-solver our members rely on. Our Member Care Consultants are the frontline of support—helping members with inquiries, resolving issues, and providing friendly, efficient service across phone, message, and online channels. You’ll guide members through their banking needs, troubleshoot common issues, and recommend products that support their financial goals.

Schedule:

Availability Monday-Friday 10:00 AM-3:00 PM, Rotating Saturdays.

Compensation: Candidates in Southern CA and Southern NV are welcome to apply. The posted salary range applies to California;
Nevada-specific ranges are available upon request.

Remote Work: This role may transition to a hybrid schedule after training and demonstrated independence. We’ll work with you to develop a flexible arrangement that supports productivity and work-life balance.

• Assist members via phone, messages, and other channels with account questions, transactions, and product information.
• Troubleshoot issues with digital banking tools (mobile app, online banking, bill pay, remote deposit, etc.).
• Resolve member concerns with empathy, accuracy, and urgency.
• Refer complex research, loan maintenance, and other specialized requests to the appropriate teams.
• Proactively identify needs and cross-sell products such as savings/checking accounts, loans, and convenience services.
• Reach out to members about new products, promotions, and opportunities to deepen their relationship with us.

• 2+ years of financial services, customer service, or sales experience.
• High school diploma or GED.
• Strong communication skills; bilingual English/Spanish a preferred.
• Comfortable navigating PCs, mobile apps, and Microsoft 365.
• Ability to problem-solve, follow procedures, and provide exceptional service in a fast-paced environment.
• Sales-oriented mindset with the ability to identify member needs and recommend solutions.

Entry level

Full-time

Health Care Provider

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