Remote Bilingual Call Center Representative | Spanish-English

Employer Industry: Business Process Outsourcing (BPO)

• Starting salary range of $17.00 - $19.00 per hour
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive health benefits available after 90 days for full-time employees
• Opportunities for career growth with a focus on internal promotions
• Paid time off and a casual dress code to promote a comfortable work environment
• Supportive and engaging team culture that fosters collaboration

• Handle inbound and outbound contacts professionally and courteously
• Listen to customers, understand their needs, and resolve issues effectively
• Document and process customer claims accurately in the appropriate systems
• Utilize technology to manage accounts and ensure first call resolution
• Attend training sessions and stay updated on program knowledge and changes

• High School Diploma or GED
• Bilingual proficiency in English and Spanish
• Experience with data entry using a computer
• Excellent organizational, written, and oral communication skills
• Ability to work regular shifts and maintain punctuality

• One (1) year of experience in customer service or related fields in a contact center environment

#Business Process Outsourcing  #Customer Service #Career Growth #Bilingual Jobs #Engaging Work Environment

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