Customer Service Representative

Customer Service Representative

Pay rate: $15/hr

Inte Logix is a trusted leader in our industry, committed to empowering individuals and organizations to achieve their full potential. We believe in teamwork, integrity and a commitment to excellence. Join us at Inte Logix to help create a brighter future.

In this remote position, you will handle inbound calls and emails from customers of a utility company, addressing issues such as water outages, emergencies, service initiation or termination, and billing inquiries. You will de-escalate complaints and promote additional services.

• Respond to incoming customer calls regarding water or wastewater services
• Educate customers on billing details and available assistance programs
• Provide accurate information and solutions to ensure a high level of satisfaction
• Focus on first-call resolution
• Assist with account management and updates to personal information
• Document interactions in the call-tracking system
• Maintain a courteous and business-like manner regardless of call difficulty
• Handle pressure to meet deadlines and performance goals
• Perform additional duties as required by management

• High School Diploma or GED
• 1 year of customer service experience
• 1 year of call center experience preferred
• Excellent customer service skills
• Strong written and verbal communication skills
• Natural empathy and ability to portray a positive professional image
• Adaptable to change and able to conduct efficient research within time constraints
• Adherence to policies, procedures, schedules and confidentiality requirements
• Proficient typing, mouse use and basic Windows OS knowledge

• Reliable, high-speed internet with a wired Ethernet connection (WiFi not acceptable)
• Download speed ≥10 Mbps, upload speed ≥5 Mbps
• Dedicated workspace in a quiet, distraction-free environment
• Inte Logix will provide a computer for the duration of the position

All job offers are contingent upon completion of drug and background checks.

Inte Logix is an equal‑opportunity employer: M/F/Disabled/Vet