Remote Call Center Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated, customer-focused Call Center Representative to handle inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. If you excel in communication, problem solving, and thrive in a high‑energy environment, we encourage you to apply.

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately escalate customer dissatisfaction with the managerial team.
• Ensure first call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented; empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with team and customers.

All MCI Locations

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Offers are contingent on the results.
• Must be willing to submit to drug screening. Offers are contingent on the results.

This role operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and may occasionally move about the office. The employee may need to reach, lift, and move objects up to 40 pounds.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Available retirement savings programs.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotion focus.
• Paid Training:
  Learn new skills while earning a paycheck.
• Work Environment:
  Team‑oriented culture fostering collaboration and engagement.
• Casual Dress Code.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

MCI maintains a work environment free from discrimination and harassment based on age, ancestry, color, gender identity, national origin, disability, and other protected characteristics. MCI will consider qualified applicants with criminal histories in a manner consistent with local regulations.

Consistent with the Americans with Disabilities Act (ADA), MCI’s policy is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

Entry level

Full‑time

Customer Service

Consumer Services

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