Customer Service Representative; Office Specialist

Initial Posting Date: 12/29/2025

Final date to receive applications: 01/08/2026

Agency: Department of Early Learning and Care

Salary Range: 3,429.00-4,622.00 USD Monthly

Position Type: Employee

Position Title: Customer Service Representative (Office Specialist
2)

The Oregon Department of Early Learning and Care is excited to announce a permanent opening for an Intake and Customer Service Representative (Office Specialist
2). We are seeking a detail‑oriented and customer‑focused individual to support the Child Care Licensing Division. This role involves managing high volumes of public and provider inquiries over the phone and email, providing accurate information on application processes and program requirements. The position also includes handling incoming and outgoing mail, scanning and indexing documents into the data archive system, and ensuring quality assurance of digitized records.

The ideal candidate will be skilled in explaining policies, navigating internal systems, and directing individuals to appropriate resources and subject matter experts.

This position follows a hybrid work schedule, requiring one in‑office day per week in Salem, with remote work from home on other days. The in‑office day will be discussed with the selected candidate.

At DELC, we are dedicated to helping Oregon’s young children and families learn and thrive. As the state agency responsible for early learning programs, child care licensing, and family support services, we play a crucial role in shaping the future of Oregon’s children from birth to kindergarten.

We administer state‑funded early learning programs, including home visiting and site‑based infant, toddler, and preschool services. We also develop coordinated systems through Early Learning Hubs and collaborate with Child Care Resource and Referral organizations to provide training, coaching, and quality improvement opportunities for early learning providers.

With over 275,000 young children in Oregon, we have a unique opportunity to transform early childhood support systems, creating a brighter future for families across the state. Research shows that investing in early childhood has lifelong benefits, and now is your chance to be part of an agency making a lasting impact for generations to come.

We are passionate about equity in early childhood education. At DELC, we value dedication, integrity, and collective wisdom, fostering a diverse, inclusive, and welcoming workplace where all employees can thrive. We challenge ourselves to lead with courage, refine practices, and drive meaningful change for children and families statewide.

• Comprehensive Benefits:
  Low‑cost medical, vision, and dental coverage for you and your family, plus optional benefits such as life and disability insurance, deferred compensation, and flexible spending accounts.
• Work‑Life Balance: 11 paid holidays, 3 personal days, 1 special day, monthly sick leave, and vacation accruals that increase every 5 years.
• Student Loan Forgiveness:
  Potential federal loan forgiveness after 120 qualifying payments.
• Inclusive Culture: A diverse, welcoming workplace committed to equity and continuous improvement.

Equity is at the heart of our mission. We strive to remove barriers, foster inclusiveness, and create meaningful change for underrepresented communities. Our goal is to ensure all DELC employees, child care providers and the children and families we support thrive. If you are ready to make a difference and help shape Oregon’s future, we would love to have you on our team!

• Respond to inquiries from the public, providers, and the general public via multi‑line phone system and email, offering clear and accurate information about Child Care Licensing Division processes and requirements.
• Explain rules, policies, and procedures, and guide individuals to the appropriate resources or subject matter experts.
• Receive, sort, date‑stamp, and route incoming mail; prepare and process outgoing mail.
• Prepare documents for scanning and indexing into a data archiving system, and perform quality…