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Customer Service Rep Technical Support

Senior Remote Customer Support Quality Lead

Remote / Online - Candidates ideally in
Oregon, Dane County, Wisconsin, 53575, USA
Listing for: Purple Rain
Part Time, Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support
  • IT/Tech
    Technical Support
Job Description & How to Apply Below
A dynamic e-commerce company is seeking a Senior Support Specialist to lead a small team and improve customer support delivery. This remote role offers flexible hours, requiring availability for at least 20 hours a week. Responsibilities include managing support staff, training, and handling direct customer queries via email and chat. The ideal candidate will have strong communication skills, empathy, and experience in customer support, preferably in a SaaS environment.
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Position Requirements
10+ Years work experience
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