Customer Support Specialist - Nutrition

About LINQ

LINQ is a high‑growth software company dedicated to empowering K‑12 district teams to do more with less. We help districts transform school operations with cloud‑based solutions that integrate finance, HR, nutrition, and payments into a secure platform. Our trusted platform serves 30% of U.S. districts, returns resources to classrooms, processes payroll for 364,000 educators, and delivers 1 billion meals to 17 million students annually.

• Act with Integrity & Build Trust – Transparency, honesty, and accountability guide every interaction.
• Deliver Excellence – Anticipate needs, solve problems, and exceed client expectations.
• Embrace Challenges – A growth mindset fuels continuous learning and innovation.
• Collaborate & Act as One Team – Open communication and unity drive forward excellence and innovation.

The LINQ Customer Experience department is the heart of our commitment to supporting K‑12 schools and districts. We build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions.

LINQ Nutrition Customer Support Specialist – Key member of customer support, providing professional support to LINQ Nutrition customers. You will collaborate across the organization to deliver a great customer experience resolving customer issues.

• Customer Support – Provide exceptional service, build rapport, and maintain professionalism in all interactions.
• Problem Solving – Act as a consultant on all nutrition software products; troubleshoot and resolve issues via calls, emails, and chat; document solutions in Salesforce.
• Training Documentation – Create training materials for customers and internal use.
• Product Documentation – Log enhancement requests and defects; create Salesforce tickets for each interaction.
• Self‑Development – Increase comprehensive working knowledge of LINQ Nutrition product lines through available training resources.

• Discretion and independent judgement skills
• Excellent verbal and written communication skills
• Strong organizational skills and high attention to detail
• Solid computer skills and proficiency in Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly, professional demeanor with a team orientation
• Passion for effective problem‑solving in a customer support role
• Patience and emotional intelligence in high‑stress environments
• Commitment to meet schedules and deadlines
• Bachelor’s degree or equivalent experience in a related field

• Microsoft Suite
• Dialpad
• Fully Story

Limited travel may be necessary during high‑demand seasons. Valid driver’s license required.

Flex Your Workspace – Remote work from eligible U.S. states or office in Austin (3 days/week).

Planning Your Future – 401(k) plan with 4% employer match on total earnings.

Performance Pays Off – Bonuses or target sales commissions recognize hard work.

Pleasant Vacation – Flexible open paid time off (O.P.T.P.) lets you take the time you need.

Paid Parental Leave – Support for new additions to your family.

Paid Corporate Holidays – Ten paid holidays per year.

Giving Back – 16 paid volunteer hours to support causes that matter.

Benefits That Have Your Back – Comprehensive medical, dental, and vision coverage with options for PPO, FSA, or HDHP with HSA. Dental perks include braces for children.

Wellness Perks – Employer‑paid Short‑Term Disability, Long‑Term Disability, Basic Life, AD&D, gym reimbursement, travel assistance, employee assistance, pet insurance.

Grow With Us – Professional development opportunities.

Referral Rewards – Earn a referral bonus when a candidate you refer joins the team.

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local law.