R8233 Call Centre Customer Support Representative; VQR; Evergreen

At Intrum you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Join a team that makes a difference. Daily.

We're on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries. You dont have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.

Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions such as an affordable repayment plan.

Make and receive calls to / from customers managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone, and investigate the detail in regard to customers debt.

Provide personalised and customer focussed service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.

Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation driving fair outcomes for customers.

Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours:
Our current operating hours are Monday to Friday from 08:00 to 20:00 and Saturdays from 09:00 to 13:30. Shift patterns and rotations will vary depending on the campaign you are assigned to.

Easily commute to our Reigate, Surrey office; this role is hybrid working in this location. You will be office based for the duration of your induction (circa 8 weeks) and for a period of time after, which gives you time to build relationships with the team and gain confidence in your role before remote working. So expect to be office based after your induction initially for a few months;

we will discuss individually with you when you are confident to commence hybrid working.

Fantastic with people; after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.

Positive attitude, self‑motivated, enthusiastic individuals who are ready to make a real difference.

Customer Service experience whether that's face‑to‑face or in a call‑centre environment. We're interested in your excellent communication skills and ability to help customers.

Enjoy making decisions and connecting with people from all walks of life.

Able to use different systems accurately reflecting conversations and the outcome.

Able to deal with sensitive / challenging conversations along with complaints and have the resilience to bounce back from them.

Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.

Lifestyle:
Competitive starting base salary of 27081.60 with OTE up to 31143.84 (bonus paid monthly subject to performance). 33 days holiday including bank holidays with the ability to buy more / sell back. You can participate in gadget schemes. Access to a contributory workplace pension scheme. An extra day to celebrate your birthday. Fantastic hybrid work pattern where you can work a mixture of home and office.

Opportunities to grow:
Structured and continuous training, weekly coaching for personal development / progression and employee recognition programmes to help you grow in your career.

Health:
Access to private medical insurance, life assurance and more.

Wellbeing:
Discounts on gym memberships, cycle‑to‑work schemes and a 24/7 employee assistance programme. Sociable working hours, breakfast and snacks provided in the office.

Supportive open and value‑driven culture:
Ethics. Dedication. Solutions. Empathy. Our values aren’t just words hanging in the reception. They guide us all on a daily basis. It’s…