Remote VIP Concierge​/Customer Executive - Travel Brand

Remote VIP Concierge / Customer Executive – #1 Travel Brand

Location:

Bournemouth (Hybrid – 2 days per week in the office)
• Full Time (35 hours per week) – Permanent

Base pay range:
Step into the world of luxury travel with a career that’s as rewarding as it is exciting.

VIP Concierge / Customer Executive with Not Just Travel plays a pivotal role in supporting high‑performing travel consultants by overseeing all operational elements of VIP client bookings. Responsibilities include managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion.

• Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.
• Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).
• Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.
• Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.
• Process and reconcile client payments with precision and confidentiality.
• Track and manage client service requests, ensuring timely follow‑ups and issue resolution.
• Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.
• Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.
• Support consultants by resolving operational challenges swiftly and discreetly.
• Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.

• Over 2 years of experience in travel operations, VIP client services, and concierge environments.
• Advanced proficiency in Microsoft Office Suite and leading travel booking systems.
• Meticulous attention to detail with a focus on delivering seamless client experiences.
• Discreet and polished communicator, maintaining the highest standards of professionalism.
• Proactive problem‑solver with a strategic, solution‑oriented approach.
• Thrives in fast‑paced, collaborative settings, adapting quickly to dynamic environments.
• Dedicated to client satisfaction and committed to continuous learning and improvement.

• Competitive salary and benefits
• Private medical, dental, and life insurance
• Monthly rewards and recognition
• Generous holiday allowance
• Commission on any referred customers
• Travel discounts and exclusive perks

We believe that great work deserves great reward. Here’s what we offer:

Do the Right Thing
• Loyalty & Appreciation
• Mutual Respect
• Trust & Honesty
• Success Driven
• Enjoy the Journey

Associate

Full‑time

Customer Service

Industries:
Travel Arrangements

Ready to take your travel operations expertise to the next level? Step into a role where your dedication and skill are recognised, rewarded, and celebrated. Join Not Just Travel and be part of an ambitious, values‑driven team that’s shaping the future of luxury travel — one unforgettable journey at a time.

Apply now and join us at Not Just Travel – where ambition meets adventure.

Application notice:
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