Customer Experience Associate - Work From Home

Position: FT Customer Experience Associate - Work From Home
[Customer Service / Remote] - Anywhere in U.S. / Up to $22 per hour + bonuses / Health, dental & vision / 401k / PTO - As a Customer Experience Associate at Bold, you will:
Manage a high volume of customer inquiries through various channels such as phone, email, and chat.;
Monitor and respond to customer reviews and feedback, providing timely and professional resolutions;
Create and maintain customer accounts and profiles, ensuring accurate and up-to-date information;
Proactively identify and troubleshoot customer issues, escalating to appropriate departments when necessary;
Educate and guide customers on products and services, promoting upselling and cross-selling opportunities;
Collaborate with team members and other departments to improve overall customer experience and satisfaction;
Stay updated on company policies, procedures, and product knowledge to provide accurate and efficient support to customers.