Customer Care Associate - Remote; Broken Arrow, OK

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group enables organizations to realize their business ambitions through services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 270,000 team members in almost 50 countries. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Capgemini will consider reasonable accommodations to provide equal employment opportunity where needed, provided that such accommodations do not pose an undue hardship.

Profile
:
Customer Service Analysts / Contact Center / Call Center (Remote Job)

• Hours of operation:
  Mon - Fri 5:00am to 8:30pm MST (8 1/2 hour daily shift)
• Pay: $11.10/hr
• Laptop provided
• Interview Process: 1 Telephonic / Video Interview
• May also apply directly by sending your resume to Paige Perillard at

Duration
: 18 months position (with benefits) with a 40hrs / week schedule ideally from Mon
- Fri.

Skillset required
:
Able to utilize Microsoft Office suite to go through emails, set up online accounts, reset passwords, and perform routine computer user tasks.

• Productivity Management: meet daily task handling through various form & medium of communication, written and/or verbal or phone.
• Meet quality, productivity targets and defined timelines to ensure Service Level Agreements (SLAs) and avoid penalties for missed SLAs.
• Ensure accuracy in the tasks completed.
• Demonstrate analytical capabilities while performing tasks.
• Adhere to established policies, procedures, and compliance to achieve a satisfactory audit rating.

• Knowledge of ITES/BPO/KPO/Customer Service/Operations.
• Computer literate; able to work with different programs and screens with the customer on the line.
• Fresher or up to 6 months of experience in health care industry; exposure to business domain is an added advantage.
• Excellent grasping powers; ability to understand various processes.
• Team player with excellent verbal and written communication skills.
• Working knowledge of Microsoft Office (Excel in particular) and dual monitor handling.
• Willing to work in a 24/7 environment and sign a service agreement as per company norms.
• Ability to work in a flexible schedule, including holidays & weekends.

• Commitment and focus to succeed in a challenging work environment.
• Ability to adapt to process changes and updates in a dynamic process.
• Strong numerical skills with a positive "+ Can do" attitude and attention to detail; awareness of current market issues.
• Seek feedback on performance and use it to improve.
• Open to working in a high-pressure environment.
• All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.

Candidates should be flexible / willing to work across this delivery landscape which includes, but is not limited to, Agile Applications Development, Support and Deployment.