Happiness Engineer; Data & Migration Specialist; Remote

RESPONSIBILITIES

Data Migration & Customer Onboarding

• Work 1-on-1 with church leaders to understand how they are using their current software tools and how they can best utilize Flocknote
• Clean up, sort, and organize data from other member management systems or donation systems for import into Flocknote
• Conduct product trainings and provide clear, helpful how-tos
• Proactively assist churches with the documentation needed to enroll in online giving

• Provide excellent customer support via email and phone, helping churches succeed with Flocknote
• Build relationships with church leaders and organizations who might benefit from Flocknote
• Communicate insights from customers to improve our tools and services
• Conduct product demos and showcase how Flocknote can best serve different organizations
• Troubleshoot, problem-solve, and assist in testing new features
• Be an active team member contributing to the future direction of the company

• Exceptional communication skills via email, phone, video call, and in person
• Strong ability to work with large data sets in Excel quickly and efficiently
• Tech-savvy, adaptable, and eager to learn
• Proactive self-starter who takes initiative and follows through
• Excellent collaboration and feedback skills
• Genuine love of people and desire to help them succeed
• Strong customer service skills, both verbal and written
• Familiar with modern communication tools and trends
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• Bonus: experience in leadership, sales, ministry, or with using CMS/database tools, or popular church management tools

All new Happiness Engineers begin by serving in customer support to gain a deep understanding of our customers, products, and mission. After a successful onboarding, this position will work closely with the Advanced Technical Team for most projects while maintaining a foothold in customer support. We have a deeply customer‑centric culture, and all Happiness Engineers, regardless of specialty, stay connected to our users through ongoing customer support work to ensure we never lose touch with their needs and experience.

All positions are full‑time (remote/work‑from‑home) positions with salary and benefits.