Spanish Speaking Customer Support Online iGaming Department

Overview

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative in our Online iGaming Department! In this engaging role, you will provide exceptional support to our Spanish-speaking clients involved in online gaming. You will assist them with inquiries related to their accounts, gaming experiences, and promotional offerings, ensuring they have a seamless and enjoyable experience. This position is tailored for individuals who are enthusiastic about the iGaming industry and are passionate about delivering top-notch customer service.

You will work closely with a dynamic team, responding to client needs and troubleshooting any issues that arise. If you possess excellent communication skills and a customer-first mindset, we invite you to apply!

• Handle customer inquiries in Spanish through phone, email, and live chat
• Provide support for account-related questions, gaming rules, and technical issues
• Document all client interactions and resolutions in our support systems
• Collaborate with the iGaming marketing team to communicate promotions and campaigns
• Assist in resolving disputes and escalating issues as necessary
• Stay up-to-date on gaming regulations and company policies
• Contribute to enhancing client satisfaction and loyalty through excellent service

• Fluency in Spanish and English, both written and verbal
• Experience in customer support, ideally within the iGaming or online gaming industry
• Strong communication and interpersonal skills
• Keen attention to detail and strong problem-solving abilities
• Ability to work effectively in a fast-paced environment
• A proactive approach to customer inquiries and challenges
• Familiarity with iGaming platforms and regulations is a significant advantage

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...