EverHealth - Head of Customer Support; Remote

Employer Industry: SaaS Solutions for Healthcare and Wellness

• Target base compensation up to $170,000 per year
• Flexibility to work remotely or in-office, depending on your preference
• Robust health and wellness benefits, including an annual wellness stipend
• Generous flexible time‑off (FTO) policy
• 401k with up to a 4% match and immediate vesting
• Opportunity to lead and innovate in a rapidly growing SaaS environment

• Build and lead a high‑performing Customer Support organization leveraging AI technology
• Oversee call center operations, including staffing models and scheduling
• Drive customer satisfaction and performance across all support interactions
• Partner cross‑functionally to prioritize customer issues and influence product decisions
• Manage offshore teams and BPO partners to ensure continuous improvement

• 10+ years of experience in Customer Support or call center operations in a SaaS or technology‑driven environment
• Proven experience managing multi‑tier support organizations
• Deep expertise in call center metrics and operational performance
• Experience managing offshore teams and BPO partners
• Strong cross‑functional leadership skills with the ability to influence stakeholders

• Experience in HIPAA‑compliant environments or regulated industries
• Background in healthcare technology or clinical systems
• Strategic mindset with the ability to utilize data for decision‑making
• MBA or relevant advanced degree

#SaaS #Customer Support #Healthcare Technology #Remote Work #Leadership Opportunity